Welcome to Inbred Design Studio help desk. If you have any questions about ordering from us, you should find the answers below but if not, please don’t be afraid to contact us.
You can e-mail our customer services team at email@example.com.
What delivery options are available?
For orders being shipped within the UK, we use 4 delivery methods, Royal Mail First Class, Royal Mail Recorded Delivery, Royal Mail Special Delivery (Guaranteed next working day) and Royal Mail Saturday Guaranteed Delivery.
For orders shipped outside the UK, we use Royal Mail’s Airmail and International Signed For service.
Royal Mail First Class - Usually delivered 2-3 working days after your order has been despatched and your parcel should just pop through your letterbox so you don't even need to be at home.
Royal Mail Recorded Delivery - Usually delivered 1-2 working days after your order has been despatched. This delivery option is trackable and your parcel will need signing for on arrival.
Royal Mail Special Delivery - This delivery option is guaranteed for next (working) day delivery. Your parcel is trackable and will need signing for on arrival.
Guaranteed Saturday Delivery - This delivery option is guaranteed for delivery on the following Saturday. Your parcel is trackable and will need signing for on arrival.
For orders being shipped outside of the UK, we aim to deliver to European destinations within 4-5 working days and worldwide within 9-10 working days.
How much will delivery cost?
For all UK orders, if your order total comes to under £50, you will be charged £1.95 if you want your order to be shipped via Royal Mail First Class, £2.50 if you’d rather it was shipped via Recorded Delivery or £5 if you choose Special Delivery. We also offer a Guaranteed Saturday Delivery option which costs £6.50.
If your order comes to over £50, you will qualify for free Recorded Delivery with the option to upgrade to Special Delivery for an extra £5.
If your order totals over £100, you will qualify for free Special Delivery.
Shipping costs for orders which are shipped outside of the UK are calculated at the checkout and will depend on what has been ordered and where the item is being shipped to. You will however be notified at the checkout before you complete your order how much your shipping costs will be.
Do I need to sign for my package?
If your order is being shipped via Royal Mail First Class, then it will not need to be signed for and will be delivered straight into your letterbox.
If your order is being shipped via either Recorded Delivery, Special Delivery or Saturday Guaranteed Delivery it will require a signature upon receipt from either yourself or someone else at your address. If you're out when your postman tries to deliver your mail, they will leave a 'We're holding an item of mail for you' card at the delivery address. This card gives you the address and opening hours of your local delivery office, so you can pop in and pick up your mail, or you can telephone them and ask for your mail to be redelivered when you'll be in.
Where do you deliver?
We can deliver to the following countries:
Can you deliver to PO boxes?
Unfortunately we are not able to ship to PO boxes.
Can you deliver to a BFPO address?
Yes we can, simply enter your BFPO address details into our shipping address field making sure you select UK as the country. You will then be charged the standard UK delivery rate.
Providing the correct address
It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address when ordering, your package may be returned to us by Royal Mail in which case we will let you know straight away. You will then be charged for resending the item(s). Should you enter the wrong address and your order doesn't arrive either with yourself or with us, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact firstname.lastname@example.org immediately.
Items returned due to non delivery
If an order is returned to us by Royal Mail as a result of either an incorrect address, a customer's refusal to accept the delivery or failure to acknowledge cards left by Royal Mail, the customer will be responsible for the costs incurred to re-send the order. We will charge £2.95 to re-send the order via Recorded Delivery.
Can you leave the delivery in an agreed hiding place?
Unfortunately we cannot. First Class parcels should just fit through your letterbox and all parcels requiring a signature on arrival will need to be signed for upon receipt at the delivery address.
Am I responsible for customs charges?
Any additional charges for customs clearance must be borne by the recipient. Any customs or import duties are levied once the package reaches its destination country and so TruffleShuffle.com has no way of knowing what particular customs and import charges may be in force at any time in any country.
Can I collect my order from your warehouse?
Unfortunately orders cannot be collected from our warehouse.